Learning Architect

Professional Summary

AI Product Enablement | Technical Learning Architect
I’m an instructional design expert with a track record of developing enterprise training programs. I specialize in leveraging AI technologies to enhance learning objectives while aligning educational strategies with business goals. I excel at transforming complex technical concepts into accessible, innovative solutions that inspire growth and foster continuous learning.

Key Skills

• Learning & Development: Instructional design (ADDIE, SAM), blended & action-based learning, LMS management (TalentLMS, Litmos)

• AI + Technical Enablement: Microsoft Power Platform, web dev concepts (HTML, CSS, SQL, FileMaker), AI-driven content automation

• Leadership & Efficiency: Process improvement, team training & supervision, stakeholder alignment, knowledge ops (Salesforce, ServiceNOW)

• Communication & Collaboration: Training needs analysis, creative curriculum development, cross-functional leadership

Accomplishments

• Leadership & Collaboration: Built cross-functional teams, managed LMS access, and increased user adoption and operational efficiency.

• Process Improvement: Streamlined training programs and support channels with data-driven insights for executive decisions.

• Technology Integration: Directed enterprise-level software rollouts and cross-departmental adoption strategies with minimal disruption.

• Operational Balance: Managed multiple priorities and resources simultaneously, using empathy and humor to navigate challenges.

Work History

Software Trainer Specialist | VertiGIS (Aug 2022 – Dec 2024)

• Delivered enterprise software training in both on-site and virtual environments.

• Created training content, led cross-team coordination, and strengthened organizational knowledge adoption.

• Identified new proposal opportunities, contributing to sales success.

Service Supervisor | Technology Integration Group (Dec 2018 – May 2022)

• Managed teams supporting school district technology programs.

• Designed a company-wide training curriculum, certifying technicians and claim administrators.

• Maintained KPIs and SLAs for commercial accounts, enhancing team performance and profitability.

Operations Lead | Balcones Resources (Nov 2015 – Oct 2018)

• Grew annual recurring revenue by 32% through launching an electronics recycling program.

• Reduced non-billable activities via a mobile app for field service operations.

• Implemented new revenue streams with electronic data destruction and introduced automation and reporting processes.

Dispatcher | Azuma Leasing (Apr 2012 – Oct 2015)

• Maintained a 96% on-time arrival rate across 52 regional locations.

• Acted as liaison between Salesforce developers and management for smooth platform integration.

• Standardized onboarding and documentation for dispatch protocols.

Head Technical Trainer | iEnergizer of Texas (Nov 2009 – Mar 2012)

• Oversaw CRM migrations from ServiceNOW to Salesforce for 220 agents, minimizing impact to customers.

• Designed and delivered LMS-based training for a video game customer service program.

• Developed early automation techniques within agent training workflows.

Education

• Bachelor of Applied Arts in Information Technology (Applications Specialization)
  University of Texas in Austin, Spring 2018

Personal Interests

I’m focused on the intersection of AI enablement and adult learning design, aiming to build smarter training systems that future-proof workforce skillsets. I’m also active in the Big Brother, Big Sister program and open to relocation for the right role.

Resume PDF Access

Welcome to My World

Hello, and thank you for stopping by. I’m a creative entrepreneur and learning architect based in Richmond, Virginia, with a deep passion for transforming unconventional ideas into impactful realities. My journey has never followed a straight path—nor was it meant to. From redefining media engagement to developing AI-enabled learning systems, I’ve committed my career to exploring the intersection of technology, creativity, and human connection. The phrase “exploring ideas, building communities, and turning creativity into reality” isn’t just a tagline—it’s the throughline of everything I do.

Featured Projects & Passions

My work spans a wide range of disciplines, all rooted in the belief that innovation should be both accessible and meaningful. I’ve led the creation of enterprise learning programs that make complex technologies understandable and usable, leveraging AI and instructional design to empower individuals and teams.

Outside of my professional career, I produce music, collaborate with DJs, and experiment with audio storytelling through an AI-driven podcast. I’m also passionate about developing platforms that encourage genuine connection and community, particularly in a digital world often driven by algorithms and surface-level engagement.

Join Me on This Journey

This site is more than a portfolio—it’s an invitation. As you explore, I hope you’ll not only learn about the projects I’ve built but also the ideas that drive them. I believe in purposeful creation, thoughtful collaboration, and the power of storytelling to bring people together. Whether you're here to discover new ideas, find a creative partner, or simply get inspired, I’m glad our paths have crossed. Let’s build something meaningful.