Resume - Ryan Mauldin | Creative Technologist & AI Strategist

Professional Summary

Strategic technologist specializing in AI-driven learning systems and technical enablement. I leverage advanced technical skills and cutting-edge tools to deliver engaging learning experiences that drive adoption and operational efficiency. Blending frontier AI with inventive pedagogy, I design immersive learning experiences that transcend slideshows, empowering learners through intelligent systems and responsive instructional environments.

I am passionate about creating dynamic, engaged classrooms whether delivering in person or through virtual environments. My enthusiasm for fostering interactive learning experiences ensures participants remain actively involved and retain knowledge that translates directly to improved performance.

Core Competencies

Learning & Development Excellence

Instructional Design (ADDIE, SAM, Agile)
Interactive Training Delivery & Virtual Facilitation
Socratic Method & Inquiry-Based Learning
Curriculum Development & Modular Learning Systems
Content Creation (Camtasia, Captivate, Articulate)
Performance Measurement & Training Analytics
LMS Management (TalentLMS, Litmos, Moodle)

AI & Technical Integration

Prompt Engineering & LLM Integration (GPT, Claude, Gemini)
AI-Powered Automation with Cursor, Windsurf, and Claude
Microsoft Copilot Studio & Power Platform
Local AI Implementation (Ollama, Open Source Models)
Multi-Agent Systems & Workflow Orchestration
WYSIWYG Development (Pinegrow, Visual Builders)

Technical Development

Frontend Technologies (HTML5, CSS3, JavaScript, React)
Backend Systems (Node.js, Python, SQL, APIs)
Database Management (PostgreSQL, MySQL, NoSQL)
Version Control (Git, GitHub, Collaborative Development)
Cloud Platforms (AWS, Azure, Serverless Architecture)
DevOps Fundamentals (CI/CD, Docker, Automation)

Leadership & Strategic Operations

Cross-Functional Leadership & Team Building
Process Optimization & Stakeholder Alignment
Knowledge Management & Documentation Standards
CRM Expertise (Salesforce, ServiceNOW, HubSpot)
SaaS Implementation & Client Success Strategy
Change Management & Digital Transformation

Key Achievements

Leadership & Cross-Team Collaboration

Built high-performing cross-functional teams of subject matter experts, QA agents, and training leads to deliver learning solutions that actually stick. Led application rollouts with seamless LMS integration, consistently boosting user adoption rates and operational efficiency across multiple departments.

AI-Powered Learning Innovation

Pioneered the integration of agentic workflows and multi-agent systems into enterprise training—bringing sci-fi concepts to practical reality. Leveraged cutting-edge LLMs and local AI to create adaptive learning experiences that respond intelligently to individual learner patterns and preferences.

Next-Generation Training Delivery

Developed training modules that make people forget they're in training. Used advanced technology to create immersive, interactive experiences for both in-person and remote audiences—moving far beyond the dreaded PowerPoint marathon. Specialized in making complex technical concepts surprisingly accessible and engaging.

Strategic Process Transformation

Successfully migrated enterprise-scale teams from ServiceNOW to Salesforce while maintaining training excellence throughout the transition. Delivered hybrid software training that meaningfully improved proposal win rates and designed modular curriculums that consistently exceeded KPIs.

Smart Operational Balance

Mastered the art of juggling competing priorities across multiple projects while keeping stakeholders happy and objectives on track. Combined empathy with strategic thinking to navigate challenging environments, consistently achieving high performance and substantial user adoption increases—even when resources were tight.

Professional Recognition

"Ryan demonstrates an exceptional ability to transform complex technical concepts into engaging learning experiences. His strategic mindset, combined with genuine empathy for learners, consistently drives remarkable adoption rates and measurable performance improvements across diverse teams."

— Composite feedback from leadership

Professional Evolution

2007

Operational Foundation

Began professional journey as dispatcher for multiple logistics firms, mastering operational support and learning the fundamentals of coordinating complex workflows across distributed teams.

2009

Technology Transition

Made pivotal move to technology sector at iEnergizer, transitioning from operations to technical support and discovering passion for technology-driven solutions.

2011

Technical Training Mastery

Evolved into technical trainer role, specializing in customer service for gaming clients including EA (Electronic Arts), teaching complex technical concepts to support teams helping customers with SIM card issues and gaming technical support.

2015

Enterprise Operations Leadership

Advanced to operations leadership, implementing mobile technologies and automation solutions that significantly improved service delivery and revenue generation in electronics recycling and IT services.

2019

Strategic Partnership Development

Led service operations for major enterprise clients including IBM partnerships through Technology Integration Group (TIG), managing break/fix services and advanced technology implementations for Fortune 500 companies.

2021

Learning Architecture Innovation

Transitioned to software training specialist role, designing AI-informed learning experiences and developing next-generation training delivery methods that moved beyond traditional presentations.

2023

AI Integration Pioneer

Following ChatGPT's announcement, immediately began developing AI-powered products and solutions, pioneering the integration of Large Language Models and multi-agent systems into enterprise training environments.

2025

AI Enablement Architecture

Currently focused on building next-generation learning ecosystems that make AI workflow orchestration accessible through low-code interfaces, combining 15+ years of operational excellence with cutting-edge AI innovation.

Professional Experience

Independent Consultant

Self-Employed February 2025 – July 2025

Provided part-time IT training consulting services on utility software implementations
Delivered customized training programs for enterprise software adoption
Offered pro bono AI and automation consulting to small businesses
Developed learning modules using cutting-edge technology and Socratic teaching methods

Software Trainer Specialist

VertiGIS August 2022 – December 2024

Delivered AI-informed enterprise software training via virtual and onsite formats
Collaborated across departments to build role-specific enablement content
Identified proposal opportunities and helped improve proposal win rates through tailored curriculum and onboarding strategies
Fostered relationships across organizational levels, driving consensus and collaboration
Created training content with cross-team coordination, improving knowledge adoption

Service Supervisor

Technology Integration Group (IBM Partnership) December 2018 – May 2022

Managed teams supporting school district technology programs and enterprise client operations
Led commercial accounts including IBM and Amedisys in break/fix and advanced exchange services
Designed certification and training curricula for technicians and claims administrators
Tracked productivity and profitability KPIs to uphold SLAs and enhance team performance
Developed company-wide training curriculum to certify technical staff for Fortune 500 client requirements

Operations Lead

Balcones Resources November 2015 – October 2018

Significantly increased annual recurring revenue through an electronics recycling program
Reduced non-billable activity by implementing a mobile app for field-service tracking
Started an electronic destruction program that added new revenue streams and improved data security
Introduced automation and reporting processes to evaluate route performance
Streamlined service delivery through innovative field automation tools

Dispatcher & Operations Support

Azuma Leasing April 2007 – October 2015

Started career providing operational support across multiple logistics and transportation firms
Learned foundational skills in coordinating complex workflows and managing distributed teams
Maintained exceptional on-time arrival performance across multiple regional locations
Served as liaison between Salesforce developers and management to ensure smooth CRM integration
Standardized onboarding and process documentation for dispatch protocols
Led documentation standardization and tech integrations across logistics workflows

Head Technical Trainer

iEnergizer of Texas (EA Client Services) November 2009 – March 2012

Led technical training programs for Electronic Arts (EA) customer service teams, teaching agents to assist customers with SIM card issues and gaming technical support
Migrated ServiceNOW to Salesforce for large-scale agent teams while designing and delivering comprehensive training programs
Developed specialized training for video game customer service teams (PC and network troubleshooting)
Created LMS-aligned training paths and integrated early automation techniques into workflows
Designed performance-centric learning programs that consistently met AHT and FCR targets

Education

Bachelor of Applied Arts

University of Texas at Austin Spring 2018

Information Technology – Applications Specialization

Web Development Coursework

Austin Community College (ACC) 2016 - 2018

Frontend & Backend Development Fundamentals

IT Specialist Certificate Program

ITT Technical Institute 2006 – 2008

Information Systems & Business Management

Professional Development

Ongoing Commitment

Continuous Learning Current

Willing to pursue relevant certifications as needed for role requirements. Currently expanding expertise through continuous learning in AI/ML technologies and modern development frameworks.

Personal Focus & Innovation Vision

Current Focus: Building next-generation learning ecosystems that make AI workflow orchestration accessible to both technical and non-technical users through low-code interfaces and multi-agent systems. Currently developing innovative web tools for everyday users, combining intuitive design with powerful functionality to solve real-world problems.

Community Engagement: Active mentorship through Big Brother Big Sister program and local community technology programs. Continuously deepening critical thinking approaches through philosophy reading and finding creative inspiration in electronic music during development work.

Ryan Mauldin