Resume - Ryan Mauldin | Creative Technologist & AI Strategist

Professional Summary

Strategic technologist specializing in AI driven learning systems and technical solutions. I leverage advanced technical skills and cutting-edge tools to deliver engaging learning experiences that drive adoption and operational efficiency. Blending frontier AI with inventive pedagogy, I design immersive learning experiences that transcend slideshows, empowering learners through intelligent systems and responsive instructional environments.

I am passionate about creating dynamic, engaged classrooms, whether delivering in person or through virtual environments. My enthusiasm for fostering interactive learning experiences ensures participants remain actively involved and retain knowledge that translates directly to improved performance.

Open to remote, hybrid, and onsite opportunities globally

Core Competencies

Learning & Development Excellence

Instructional Design (ADDIE, SAM)
Virtual and In-Person Training Facilitation
Socratic Method & Inquiry-Based Learning
Curriculum Development & Modular Learning
Content Creation (Camtasia, Articulate)
LMS Management (TalentLMS, Litmos)

Technical Development

Frontend Technologies (HTML5, CSS3, React)
Backend Systems (Node.js, SQL, APIs)
Database Management (PostgreSQL, MySQL)
Version Control (Git, GitHub)
Cloud Platforms (AWS, Azure)
DevOps Fundamentals (CI/CD, Docker)

AI & Technical Integration

Prompt Engineering (GPT, Claude, Gemini)
AI-Powered Automation (Cursor)
Microsoft Copilot Studio & Power Platform
Local AI (Ollama)
Multi-Agent Systems & Workflow Orchestration
WYSIWYG Development (Pinegrow, Visual Builders)

Leadership & Strategic Operations

Cross-Functional Team Building
Process Optimization & Stakeholder Alignment
Knowledge Management
CRM Expertise (Salesforce, ServiceNOW)
SaaS Implementation & Client Success Strategy
Change Management & Digital Transformation

Key Achievements

Leadership & Cross-Team Collaboration

Built high-performing cross-functional teams of subject matter experts, QA agents, and training leads to delivering learning solutions that stick. Led application rollouts with seamless LMS integration, consistently boosting user adoption rates and operational efficiency across multiple departments.

AI-Powered Learning Innovation

Pioneered the integration of agentic workflows and multi-agent systems into enterprise training bringing sci-fi concepts to practical reality. Leveraged cutting edge LLMs and local AI to create adaptive learning experiences that respond intelligently to individual learner patterns and preferences.

Next-Generation Training Delivery

Developed training modules that make people forget they're in training. Used advanced technology to create immersive, interactive experiences for both in-person and remote audiences moving far beyond the dreaded PowerPoint marathon. Specialized in making complex technical concepts surprisingly accessible and engaging.

Strategic Process Transformation

Successfully migrated enterprise scale teams from ServiceNOW to Salesforce while maintaining training excellence throughout the transition. Delivered hybrid software training that meaningfully improved proposal win rates and designed modular curriculums that consistently exceeded KPIs. Enhanced operational efficiency through field service automation that drove significant recurring revenue growth.

Smart Operational Balance

Mastered the art of juggling competing priorities across multiple projects while keeping stakeholders happy and objectives on track. Combined empathy with strategic thinking to navigate challenging environments, consistently achieving high performance and substantial user adoption increases—even when resources were tight.

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Professional Recognition

"Ryan demonstrates an exceptional ability to transform complex technical concepts into engaging learning experiences. His strategic mindset, combined with genuine empathy for learners, consistently drives remarkable adoption rates and measurable performance improvements across diverse teams."

Composite feedback from leadership

Professional Experience

RVA Commons

Self-Employed February 2025 to July 2025

Provided part-time IT training consulting services on utility software implementations
Offered AI and automation consulting to small businesses

Software Trainer Specialist

VertiGIS August 2022 to December 2024

Delivered AI-informed enterprise software training via virtual and onsite formats
Collaborated across departments to build role-specific enablement content
Identified proposal opportunities and improved win rates through curriculum and onboarding strategies
Fostered relationships across organizational levels, driving consensus and collaboration
Created training content with cross-team coordination, improving knowledge adoption

Service Supervisor

Technology Integration Group December 2018 to May 2022

Managed teams supporting school district technology programs
Designed certification and training curricula for technicians and claims administrators
Led commercial accounts (IBM, Amedisys) in break/fix and advanced exchange services
Tracked productivity and profitability KPIs to uphold SLAs and enhance team performance

Operations Lead

Balcones Resources November 2015 to October 2018

Reduced non-billable activity by implementing a mobile app for field-service tracking
Started an electronic destruction program that added new revenue streams and improved data security
Introduced automation and reporting processes to evaluate route performance
Streamlined service delivery through innovative field automation tools

Dispatcher

Azuma Leasing April 2012 to October 2015

Maintained exceptional on-time arrival performance across multiple regional locations
Served as liaison between Salesforce developers and management to ensure smooth CRM integration
Standardized onboarding and process documentation for dispatch protocols
Led documentation standardization and tech integrations across logistics workflows

Head Technical Trainer

iEnergizer of Texas November 2009 to March 2012

Migrated ServiceNOW to Salesforce for large-scale agent teams while designing and delivering training programs
Led training for video game customer service teams (PC and network troubleshooting)
Developed LMS-aligned training paths and integrated early automation techniques into workflows
Created performance-centric learning programs that consistently met AHT and FCR targets

Education

Bachelor of Applied Arts

University of Texas at Austin Spring 2018

Information Technology, Applications Specialization

Web Development Coursework

Austin Community College (ACC) 2016 - 2018

Frontend & Backend Development Fundamentals

IT Specialist Certificate Program

ITT Technical Institute 2006 to 2008

Information Systems & Business Management

Professional Development

Ongoing Commitment

Continuous Learning Current

Willing to pursue relevant certifications as needed for role requirements. Currently expanding expertise through continuous learning in AI/ML technologies and modern development frameworks.

Current Focus

Innovation & Development Current

Building next-generation learning ecosystems that make AI workflow orchestration accessible to both technical and non-technical users through low-code interfaces and multi-agent systems. Currently developing innovative web tools for everyday users, combining intuitive design with powerful functionality to solve real-world problems.

Community Engagement

Personal & Professional Growth Ongoing

Active mentorship through Big Brother Big Sister program and local community technology programs. Continuously deepening critical thinking approaches through philosophy reading and finding creative inspiration in electronic music during development work.

Ryan Mauldin